1. Introduction
Kuuh Internet Services (Pty) Ltd ("Kuuh") is committed to protecting the privacy and confidentiality of personal information. This policy outlines how we comply with the Protection of Personal Information Act (POPIA) of South Africa and ensure the protection of personal data.
2. Definitions
- Personal Information: Any information that identifies an individual or relates to an identifiable individual.
- Processing: Any operation or activity concerning personal information, including collection, storage, use, dissemination or destruction.
3. Purpose
The purpose of this policy is to ensure that Kuuh manages personal information responsibly, transparently and in accordance with the principles of POPIA.
4. Scope
This policy applies to all employees, contractors and partners of Kuuh who process personal information.
5. Principles of Data Protection
Kuuh adheres to the following principles in handling personal information:
5.1 Accountability
Kuuh takes responsibility for ensuring that personal information is processed in compliance with POPIA.
5.2 Processing Limitation
Personal information is processed lawfully and reasonably, without infringing on the privacy of individuals.
5.3 Purpose Specification
Personal information is collected for specific, explicitly defined and legitimate reasons related to Kuuh's services.
5.4 Further Processing Limitation
Further processing of personal information is only conducted in a manner compatible with the purpose for which it was initially collected.
5.5 Information Quality
Kuuh ensures that personal information is accurate, complete and updated when necessary.
5.6 Openness
Kuuh maintains transparency about how personal information is collected, processed and stored.
5.7 Security Safeguards
Kuuh takes appropriate technical and organisational measures to secure personal information against risks such as loss, unauthorised access and destruction.
5.8 Data Subject Participation
Individuals have the right to access their personal information and request correction or deletion of inaccurate or outdated information.
6. Collection of Personal Information
Kuuh collects personal information directly from individuals or indirectly through third parties where necessary, ensuring the information is necessary for our purposes.
7. Use of Personal Information
Kuuh uses personal information to provide internet services, manage customer relationships and comply with legal obligations. Personal information is not used for purposes incompatible with the original purpose without the individual's consent.
8. Disclosure of Personal Information
Kuuh does not disclose personal information to third parties without consent, except where required by law or necessary for the performance of services.
9. Data Security
Kuuh implements security measures to protect personal information, including encryption, access controls and regular security assessments.
10. Data Subject Rights
Individuals have the right to:
- Request access to their personal information.
- Request correction or deletion of inaccurate or outdated personal information.
- Object to the processing of their personal information in certain circumstances.
- Withdraw consent for the processing of their personal information.
11. Data Retention
Kuuh retains personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
12. Complaints and Queries
Individuals may direct complaints or queries regarding the handling of their personal information to Kuuh's Information Officer at info@kuuh.co.za.
13. Review of Policy
This policy is reviewed annually or as necessary to ensure compliance with legal requirements and best practices.
14. Conclusion
Kuuh is committed to protecting personal information and complying with POPIA. We continuously strive to enhance our data protection practices and ensure the privacy and security of the personal information entrusted to us.